Technical Help
This page contains a listing of known issues with products supplied by Lee Sanitation.
If you are experiencing difficulties please check the listings below for technical support. If you cannot find help here please contact our technical help team.
Known Issues
Toilet Odours
Symptom: Smell from tank area
Possible cause: A. Bad or loose hose connections B. Unsuitable or old sanitation hose allowing odour molecules through wall C. Poor quality or split tank D. Over filled tank E. Poor pipe installation from toilet to tank. F. Breather outlet too small.
Remedy: A. Check hose connections and tighten or replace. B. Test for smell by running clean dry cloth along a section of hose and hold to nose. If an odour is present it's time to change the hoses. C. Examine tank and repair or replace. D. Empty tank and flush through several times with fresh water. A "Sweet tank" is a tank which is regularly pumped out. E. Check pipe route. Ideal system should have any necessary rise immediately behind the toilet with a steady fall down to the tank. Static waste in flexible pipework will encourage odour seepage. F. Check size of breathe outlet. Minimum breather size should be no less than 38mm (1 1/2"). As waste is being discharged from a holding tank especially by a marina pump out station, a powerful pump has the capability to implode a waste tank if the breather cannot allow a suitable volume of air in to replace the waste which is being pumped out. Also a small breather restricts the air flow inside the tank preventing oxygen from assissting the natural breakdown of waste. Either increase the breather size or install a second breather to increase the breather volume.
Toilet Smells when flushed
Symptom: After a period of a few days standing idle toilet smells of bad eggs upon flushing.
Possible cause: Reason for smell: Hydrogen sulphide gas produced by decaying algae and bacteria left in the toilet raw water inlet pipes
Remedy: Only satisfactory way to solve the problem is to introduce fresh water into the water inlet pipe before leaving the vessel at the end of a cruise. Leesan part no. 01957 Fresh Water Flushing Kit will solve the problem.
Toilet odours outside boat
Symptom: Bad odours embarrasingly exhausted through breather and back into boat through open ports or windows.
Possible cause: Lack of tank filter
Remedy: Fit Microvent Holding Tank Filter Leesan part no:02070
Saniflo Toilets All Models
Symptom: Waste Discharge from bowl slow
Possible cause: A. Air syphon defective B. Discharge pipework blockage/holding tank full. C. Motor pump housing blocked. D. Low voltage, discharge pump slow to operate.
Remedy: A. Clean or replace syphon valve. B. Inspect pipework/tank. C. Remove motor pump assembly and investigate. D. Check voltage at the toilet.
Saniflo C43 and C48 Toilet Pre 2004
Symptom: Flush cycle does not start after pressing button.
Possible cause: A. Electrical power supply faulty. B. Insufficient time/pressure applied to the flush button. C. The air tube is disconnected/kinked between the button and motor. D. Press button defective. E. Pressure switch (inside motor pump housing) F. Timer defective.
Remedy: A. Check power supply connections B. Press button firmly and hold doen for 2 seconds. C. Confirm the pipe run. D. Remove air tube from the button and blow gently down the tube to confirm if the motor works. E. Remove motor pump assembly to investigate. F. Remove motor pump assembly to investigate.
Saniflo C43 and C48 pre 2004 models
Symptom: Flushing cycle starts without operating the unit
Possible cause: A. Vertical discharge, non return valve defective. B. High level pressure switch defective. C. Timer defective.
Remedy: A. Clear and replace valve. B. Remove motor pump assembly to investigate. C. Remove motor pump assembly to investigate.
Saniflo C43 and C48 pre 2004 models
Symptom: Water leaking from the motor pump unit.
Possible cause: A. Leaking round the top motor fixing/wiring. Motor moved/out of alignment (inside pump housing).
Remedy: A. Remove motor pump assembly to investigate.
Saniflo C43 toilet all models
Symptom: Flush cycle starts, little or no water enters bowl.
Possible cause: A. Boat water pump defective. B. Water solenoid valve defective. C. Timer defective
Remedy: A. Check water pump operation. B. Check inlet filter inside solenoid valve and clean or replace. C. Remove motor pump assembly to investigate.
Sealand Traveler and Vacuum Toilets
Symptom: Water will not stay in the bowl
Possible cause: A. Obstruction between bowl seals. B. Bowl seals worn. C. Bowl out of position. D. Flush ball scratched.
Remedy: A. Turn off water supply, depress pedal to open ball, Marigolds on and clean round seals including between the two seals. B. Turn off water supply. Disconnect water supply pipe to the back of the pedal. Undo pedestal cover. Slacken off Stainless retaining band and allow the two half clamps to drop out. Lift off bowl and remove the two old seals. Clean both surfaces of the toilet bowl and pedestal base and fit the two new sealsLeesan Part No 03010 ensuring that they are installed as per the instructions. Place the bowl back in position on the pedestal and install the two half clamps under the retaining ring and over the toilet/pedestal joint. The lugs on the clamps must be at the front of the toilet and the two faces must be touching. Tighten the retaining ring keeping the screw at the back of the toilet. Before fully tightening the retaining ring look down into the bowl and ensure that an equal amount of seal is just visible around the ball. Adjust the bowl as necessary and complete tightening of the retaining clamp. Reconnect the services and check for leaks. C. Slacken off retaining ring and adjust bowl. D. Replace Flush ball
Sealand Vacuum system
Symptom: Vacuum pump runs continuously or intermittently
Possible cause: A. Bowl seal not watertight B. Hose joints loose C. Pump valves dry or worn D. Bowl out of line on base. E. Vacuum switch faulty.
Remedy: A. Clean or replace seals
Sealand Traveler and Vacuum toilets
Symptom: Water continues to enter bowl when pedal is released
Possible cause: A. Water valve sticking. B. Pedal cover catching. C. Return spring worn.
Remedy: A. Remove water valve and clean or replace.Leesan Part No 03032 B. Remove and adjust pedal cover. C. Replace spring cartridge.Leesan Part No 03006
Sealand Vacuum and Traveler Toilets
Symptom: Flush Ball will not open
Possible cause: A. Shaft may be broken B. Shaft not fully engaged in Spring Cartridge.
Remedy: A. Replace Shaft B. Re assemble shaft and Spring cartridge.
Sealand Vacuum and Traveler toilets
Symptom: Water does not enter bowl properly
Possible cause: A. Insufficient flow rate B. Incorrect water supply line size. C. Blocked filter in water valve assembly D. Blocked rim holes in bowl
Remedy: A. Check water supply pump, must be capable of delivering minimum 10.6 ltr/min. If not, replace B. Check water supply line dimensions, must be 1/2" id. If not change. C. Check filter and clean if necessary D. Check holes and clean with stiff wire.
Sealand Vacuum and Traveler toilets
Symptom: Water leaking from bowl/base connection
Possible cause: A. Clamp rings may be loose B. Ball seals may be mis-aligned
Remedy: A. Tighten clamp ring to 65psi B. Re-position ball seals
Vacuum Cassette System
Symptom: Cassette difficult to slide on and off base
Possible cause: A. Base twisted B. Large "O" ring on main spring loaded connection damaged.
Remedy: A. Cassette docking station must be mounted on a flat surface to avoid distortion. Check base and relace as necessary. B. Distortion on cassette docking station will cause damage to "O" rings. Proceed as for "A" and then replace "O" rings.
Vacuum Cassette System
Symptom: System losing vacuum
Possible cause: A. Cap on cassette may be loose B. Cap seal may be worn C. Hose connections loose D. Docking station mis-aligned.
Remedy: A. Tighten cap B. Inspect seal inside cap and replace. C. Tighten hose connections. D. Check docking station base for alignment and adjust accordingly.
Electric Toilet (Macerator and Centrifugal)
Symptom: Discoloured water seeps back into the bowl after toilet is flushed
Possible cause: Non-return valve in outlet discharge pipe may have detrious preventing the valve from closing and allowing a small amount of discoloured water to return into the bowl.
Remedy: Flush a bowl of warm water containing a small amount of washing up liquid through the toilet bowl and this may clear the valve. If not it will be a case of donning your rubber gloves, taking the non-return valve out of the back of the toilet and clearing the obstacle.
All Macerator and Centrifugal toilets
Symptom: Flush cycle operating, mechanical rattling sounds from the unit.
Possible cause: A. Foreign body has entered the motor pump housing.
Remedy: A. Remove motor pump assembly to investigate.